One Haus Hospitality

A fast-growing, NYC-based bakery and hospitality group is seeking a passionate, hospitality-minded professional with an exceptional eye for detail, strong business acumen, and the ability to train and inspire a growing team as the Catering Manager/Director of Catering. The ideal candidate will have a minimum of three years of management experience in food service, with a strong focus on catering and events. This individual should bring a deep commitment to service and a proactive mindset toward continuous improvement.

Responsibilities & Expectations

• Oversee catering operations and manage department logistics for both in-store and off-premise events.
• Deliver exceptional hospitality in all interactions with customers, vendors, and team members.
• Coordinate closely with internal departments, locations, and delivery personnel to ensure accurate inventory, quality control, and fulfillment of catering and wholesale orders.
• Maintain a deep understanding of the catering menu to provide thoughtful guidance and tailored suggestions to clients.
• Refine and expand standard operating procedures and systems for the catering and wholesale departments; proactively seek new opportunities while balancing production capabilities.
• Collaborate with PR and marketing teams to plan and execute seasonal promotions and new product launches.
• Lead administrative tasks such as staff scheduling, sales forecasting, purchasing, and performance analysis to drive revenue, efficiency, and customer retention.
• Manage pre-orders for holiday and featured menus across multiple locations in partnership with operations and production teams.
• Conduct market research to uncover new sales channels and grow the client base.
• Resolve service issues with professionalism and empathy, keeping thorough records to analyze trends and elevate guest satisfaction.
• Supervise the catering team across all shifts, delegate responsibilities, and support staff onboarding, training, and career development.
• Plan and execute catering and off-premise events, including menu planning, logistics, rentals, and staffing coordination.

Skills & Requirements

• Minimum 2 years of experience in a catering/wholesale manager, event coordinator, or comparable leadership role
• Minimum 3 years in hospitality or the food & beverage industry
• CRM experience, particularly with wholesale and catering clients
• Proficiency in G Suite, Microsoft Office, and Apple platforms
• Excellent communication, multitasking, and problem-solving skills
• Availability to work weekends and holidays
• Ability to stand for extended periods and lift up to 50 lbs
• Authorization to work in the United States

Compensation & Benefits

• Salary range: DOE
• Medical, dental, vision, and life insurance (following waiting period)
• Paid time off package
• Access to benefits including PLUM, commuter programs, financial wellness, fitness resources, and pet insurance
• Generous store discount (50%–75%)